Ecobank Nigeria Associate Program 2024
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
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| Summary | Data |
|---|---|
| Type: | Recruitement |
| For: | Graduates |
| Mode: | Unspecified |
| Benefits: | See post |
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| Learn: | Take certified course ↗️ |
| Help: | Career Resources & Guides |
| For more | Join us now ↗️ |
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Details
Title: Associate Programme 2024
Location: Lagos
Employment Type: Full-time
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Job Profile
- Execute day-to-day operations functions with accuracy to deliver a timely end of day.
- Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
- Drive improved customer experience and perception.
Key Responsibilities
- Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
- Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
- Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
- Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
- Enlighten customers on new services, products promotions and cross-sell them.
- Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
Qualifications & Experience
- Ordinary National Diploma (OND) not less than lower credit.
- Completion of 1 year internship.
- 25 years or less
- A minimum of 5 credits at O’levels including English and Mathematics
- Knowledge of Microsoft Office.
Deadline: 22nd March, 2024.
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